A report last month on workplace communication and employee engagement from Fierce Conversations and Quantum Workplace outlined when it's best to use technology and when it's not.

Forty-six percent of respondents to a survey thought technology-assisted communication – email, texting and the phone – was more susceptible to miscommunication than in-person communication. But almost as many respondents – 43 percent – believed both were equally susceptible to miscommunication.

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